FAQs - Payment Processing
- How do I setup a customer for Recurring Payments?
- How do I reverse a CC or ACH payment for a customer?
- How do I post a manual payment on a customer?
- How do I know if a customer had a CC or ACH decline?
- How do I upload my lockbox payment file?
- How do I find errors from my imported lockbox payment file?
How do I setup a customer for Recurring Payments?
Each client must specify whether credit cards and bank accounts may be set up for recurring payments.
The Select Payment Date option will only be available if the client has specified that payment dates may be chosen by the customer. If the client is setup to support Payment Date selections, the next screen will allow this day to be selected.
The Payment Date will be displayed above the blue links on the Automatic Payments tab. Click the Confirm Choice button to confirm to set the account for recurring payments.
How do I reverse a CC or ACH payment for a customer?
You cannot reverse for ACH. Only for CC.
Click in the grid to access Details for the transaction. The details displayed for a particular transaction vary depending upon the type of transaction. Click in the grid to have direct access to the Invoice Viewer for Charge (billing) transaction types.
Credit Card transaction showing the ability to Credit (Refund) the payment: See Example 2 in Transactions.
How do I post a manual payment on a customer?
Financial -> Transaction Posting.
If a manual payment needs posted, the Transaction Posting page will be used. Click the Add New button to begin adding a new payment. Then look up and select the desired name, account, or invoice number that needs paid and fill out the required information on the transaction posting page.
For a Payment, reduce the account balance. For payments that spread over multiple invoices, these should be broken up into two separate transactions. If a payment is applied to an invoice/debit and there is leftover after the invoice is satisfied, this amount will be applied to the oldest open invoice. If there are no open invoices, the customer will have a credit balance that will be used once the next charge/debit amount is created.
Applying a payment to a particular invoice or debit will impact how the Days Late is calculated.
How do I know if a customer had a CC or ACH decline?
1 - The system can be configured to send Declined payment notices via email to the payment confirmation address for that payment method.
2 - Run the Billing -> Payments Log Report. Use parameters to find where Status = Failed for a date range.
How do I upload my lockbox payment file?
Financial -> Transaction Posting -> Task Menu -> Import Payment File.
File browse to the local file, Upload the file of your choosing. The screen will show you the Results/Errors associated with this file. Then back to Transactions Posting page to post these Transactions.
Initial setup requires development. Work with your CSE to get this development in place.
How do I find errors from my imported lockbox payment file?
Financial -> Transaction Posting -> Task Menu -> Import Payment File.
File browse to the local file, Upload the file of your choosing. The screen will show you the Errors associated with this file.
Work with your CSE to resolve through these errors.